This includes defining the market, developing the offerings, developing the strategic assets and preparing the organization for execution through the entire Service Lifecycle.

This includes the design of appropriate and innovative ICT services (including their architectures, processes, policies and documentation) to meet current and future agreed business requirements.

This includes taking the Design and transitioning the Service, or Changed Service, into operations. Also includes managing and coordinating the systems, functions and activities required for the building, testing and deployment of a 'Release' into production.

This includes fulfilling all activities required to provide and support services including responding to operational needs in Business and Technology. Ensure effective functioning of the components supporting the service, so that the customer (business) achieves his/her goals.

This includes comparing Service Level Achievements to Service Level Agreements and to recommend & execute improvements in all phases of the lifecycle. This is done using the Plan-Do-Check-Act circle of Deming, based on having a consolidation-phase for each improvement.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.